Privacy Policy

1. Introduction

Welcome to Deep Cleaning Hub ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Deep Cleaning Hub, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or book our services, we collect:

• Full name (first name and last name)
• Email address
• Phone number
• Service address (street, city, postal code, state, country)
• Booking details (service type, date, time, special instructions)

2.2 Automatically Collected Information

• Device information (model, operating system, unique device identifiers)
• App usage data and analytics
• IP address and connection information

3. How We Use Your Information

We use the collected information for:

• Providing and managing our cleaning services
• Processing and confirming your bookings
• Sending booking confirmations and reminders via email and WhatsApp
• Communicating about service updates and promotional offers
• Improving our app and services
• Customer support and responding to your inquiries
• Sending push notifications about booking updates and special offers (weekend 20% OFF, holiday 25% OFF)

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Data is stored on secure servers hosted by Amazon Web Services (AWS)
• All data transmissions are encrypted using HTTPS/SSL
• Passwords are encrypted using industry-standard encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates

5. Third-Party Services

We use the following third-party services to provide our services:

• Amazon Web Services (AWS): For cloud hosting and email services (AWS SES)
• Twilio: For WhatsApp notifications and SMS services
• Expo: For mobile app infrastructure and push notifications
• Supabase: For database services

These services have their own privacy policies governing their use of your information.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers necessary to deliver our cleaning services
• When required by law or to protect our legal rights
• With your explicit consent

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from promotional communications

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

9. Children's Privacy

Our services are available to users of all ages. For users under 18 years of age, we require parental or guardian consent before using our services. We take appropriate measures to protect the privacy of minors.

10. Push Notifications

We send push notifications to keep you informed about:

• Booking confirmations and updates
• Service reminders
• Special offers and promotions (weekend 20% OFF, holiday 25% OFF)

You can disable push notifications in your device settings at any time.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using Deep Cleaning Hub, you consent to our Privacy Policy and agree to its terms.